Questions we hear across the whole OmniReferral website.

OmniReferral is a real-estate referral and operations platform built for buyers, sellers, agents, and internal teams. It combines lead capture, qualification, listing workflows, messaging, dashboards, and support tools into one branded experience.

Buyers, sellers, agents, admins, staff teams, and general community users can all interact with OmniReferral. Each role gets a different workspace, but the public experience is designed to feel consistent across listings, pricing, reviews, and support.

No. Visitors can browse public listings, view agent profiles, read testimonials, and contact the right person from public pages. An account is mainly needed for workspaces, internal dashboards, package ownership, and role-based tools.

Yes. Buyers, sellers, agents, and general users can submit reviews from the testimonials page. New reviews are not published immediately. They go to the admin team first, and only approved reviews appear publicly.

Starter is the launch path for teams that want qualified referrals with structured outreach and follow-up. Growth adds assigned ISA support, stronger territory coverage, and JV-ready opportunities. Elite is the highest-touch tier with dedicated wholesaler support, full CRM automation, and front-of-queue referrals.

The VA options are for agents and teams that need more execution help after lead capture. Depending on the plan, that can include cold calling, CRM cleanup, nurture help, social content support, workflows, or coordination tasks.

Yes. For agent workspaces, listing access is tied to the purchased lead package. The current plan determines how many active listings can be submitted and kept live at one time.

The marketing page explains the package strategy, while checkout uses the actual package record that billing relies on. We now align checkout to the same package presentation layer so the plan name, summary, feature list, and billing context stay much closer to what you saw on pricing.

OmniReferral uses intake logic plus team review to confirm intent, market, and route readiness. Package tier, workflow stage, and role-based routing determine how opportunities are prioritized and who sees them next.

The inquiry goes to the listing or agent-specific contact flow instead of the generic site contact page. That keeps the message tied to the exact property or agent profile the user was viewing, and both admin and the assigned agent can see the context.

No. Agent and seller listing submissions now go into an admin review queue first. A listing must be approved before it becomes publicly visible in the marketplace.

If admin rejects a listing, the owner can update it and resubmit it for review. Rejected listings do not appear publicly until they are approved.

Yes. Admin and staff can see listing and agent-profile inquiries in the operations workspace so there is oversight across buyer, seller, and agent communication tied to the marketplace.

Yes. The live role dashboards were unified into the same Omnireferral design system, so buyer, seller, agent, admin, and staff workspaces now share one visual shell while keeping role-specific data and actions.

The platform accepts normal plain-text passwords at login, but passwords are stored securely as hashes whenever possible. Legacy plain-text passwords can be upgraded automatically after a successful login.

Agents see listing and profile inquiries in their dedicated messages workspace. That keeps website conversations separate from generic support forms and tied to the right lead or listing context.

Yes. Buyers can track shortlist-style activity, request progress, and marketplace exploration. Sellers can submit properties, review request flow, and track approval-related steps from their own dashboard.

After checkout, OmniReferral moves into the setup flow associated with the purchased package. If a connected onboarding form is available, it helps capture the details needed for workspace provisioning, routing, and follow-up.

The full payment, refund, and cancellation rules are published on the Payment, Refund & Cancellation Policy page. That page explains review windows, eligibility, cancellation instructions, and referral-fee obligations after cancellation.

Use the Scam Prevention page and official OmniReferral contact channels before sharing sensitive information. If something looks suspicious, verify it through the official site instead of replying directly to the message.

Yes, depending on the context and consent provided. Communication expectations, opt-out behavior, call recording language, and related dispute terms are described on the Communication Policy page.

If your question is sales, package, onboarding, or support related, use the contact page. If you need policy guidance, the Privacy, Terms, Payment Policy, Scam Prevention, and Communication Policy pages now cover the platform rules in much more detail.